?? Last Updated
This Privacy Policy was last updated on August 1, 2025. We may update this policy from time to time to reflect changes in our practices or applicable laws.
1. Introduction
Welcome to Trunvelia ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our yoga programs.
Trunvelia operates as a yoga studio specializing in intensive physical practices focused on developing strength, endurance, and flexibility. We are located at Tillman Avenue, Strowan, Christchurch 8052, New Zealand.
?? What This Policy Covers
This policy applies to all personal information we collect through our website (trunvelia.shop), in-person services, email communications, and any other interactions you have with Trunvelia.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Registration Details: Information provided when signing up for classes or programs
- Payment Information: Billing details and payment method information (processed securely through third-party providers)
- Communication Records: Messages you send to us through contact forms, emails, or other communication channels
- Emergency Contacts: Information about emergency contacts for safety purposes during our intensive programs
2.2 Health and Fitness Information
For the safety and effectiveness of our intensive yoga programs, we may collect:
- Physical fitness level and experience with yoga or exercise
- Any physical limitations or considerations relevant to participation
- Emergency contact information for safety purposes
- Participation records and progress in our programs
2.3 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website or source
- Operating system and device type
3. How We Use Your Information
We use the collected information for the following purposes:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Providing yoga services and programs | Contact details, fitness information, payment data | Contract performance |
| Class scheduling and management | Contact information, participation records | Contract performance |
| Safety and emergency response | Emergency contacts, health considerations | Vital interests |
| Payment processing | Billing and payment information | Contract performance |
| Customer support | Contact details, communication records | Legitimate interests |
| Marketing communications (with consent) | Contact information, preferences | Consent |
| Website improvement and analytics | Usage data, technical information | Legitimate interests |
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: To handle secure payment transactions
- Email Service Providers: To send communications and newsletters
- Website Analytics: To understand how our website is used
- Cloud Storage: To securely store and backup data
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Respond to emergency situations
- Cooperate with law enforcement investigations
?? Important Note
All third-party service providers are required to maintain appropriate security measures and use your information only for the specific purposes we authorize.
5. Data Security
We implement comprehensive security measures to protect your personal information:
5.1 Technical Safeguards
- SSL encryption for all data transmissions
- Secure servers with regular security updates
- Access controls and authentication measures
- Regular security audits and monitoring
- Encrypted storage of sensitive information
5.2 Physical and Administrative Safeguards
- Restricted access to physical records and systems
- Employee training on privacy and security practices
- Confidentiality agreements with all staff members
- Regular review and update of security policies
?? Payment Security
All payment information is processed through secure, PCI-compliant payment processors. We do not store complete credit card information on our servers.
6. Cookies and Online Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage.
6.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
6.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information about managing cookies, visit Wikipedia's guide on HTTP cookies.
7. Your Privacy Rights
You have several rights regarding your personal information:
7.1 Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a portable, machine-readable format
- Transfer your data to another service provider
7.2 Correction and Updates
- Correct any inaccurate or incomplete information
- Update your contact details and preferences
- Modify your marketing communication preferences
7.3 Deletion and Restriction
- Request deletion of your personal information (subject to legal requirements)
- Restrict how we process your information
- Object to certain types of processing
7.4 Marketing Communications
- Opt out of marketing emails at any time
- Unsubscribe using the link in any marketing email
- Contact us directly to update your preferences
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
| Information Type | Retention Period | Reason |
|---|---|---|
| Active customer records | Duration of relationship + 7 years | Legal and business requirements |
| Payment and billing information | 7 years after last transaction | Tax and accounting obligations |
| Marketing communications data | Until consent is withdrawn | Marketing purposes |
| Website analytics data | 26 months | Website improvement and analysis |
| Emergency contact information | Duration of active participation | Safety and emergency response |
9. Children's Privacy
Our intensive yoga programs are designed for adults and participants aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent.
??????????? Parental Consent
If you are between 16-18 years old, we require parental or guardian consent before you can participate in our programs. Parents may review and manage their minor child's information by contacting us directly.
10. International Data Transfers
Trunvelia is based in New Zealand, and we primarily store and process data within New Zealand. However, some of our service providers may operate in other countries with different privacy laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by relevant privacy authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Binding corporate rules for international companies
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you have an account with us
- Provide prominent notice on our website for material changes
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
?? Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
?? Phone
+64 33 529 208
?? Address
Tillman Avenue
Strowan, Christchurch 8052
New Zealand
?? Business Hours
Mon-Fri: 11am-8pm
Sat-Sun: 6am-8pm
12. Additional Resources
For more information about privacy rights and data protection, you may find these resources helpful:
- Office of the Privacy Commissioner (New Zealand)
- General Data Protection Regulation (GDPR) Information
- New Zealand Privacy Act 2020
?? Privacy Complaints
If you believe we have not handled your personal information appropriately, you can file a complaint with the Office of the Privacy Commissioner in New Zealand. We encourage you to contact us first so we can try to resolve any concerns directly.